Refund policy

Thank you for shopping at AMK MART. We want you to love your purchase. If you are not entirely satisfied with your order, we are here to help.

⏱️ 30-Day Return Window
You have 14 days from the date you received your item to request a return. Items sent back to us without first requesting a return will not be accepted.

📦 Return Conditions
To be eligible for a return, your item must meet the following criteria:
  • It must be in the same condition that you received it (unworn, unused, unwashed, and unaltered).
  • It must be in its original packaging with all tags, manuals, and accessories included.
  • You must provide the receipt or proof of purchase (such as your Shopify order confirmation email).
❌ Non-Returnable Items
Certain types of items cannot be returned due to hygiene, safety, or customization reasons:
  • Fitness Gear & Wearables: Items showing signs of heavy physical use, scratches, or missing charging cables/components.
  • Personal Care/Hygiene Items: Any products that come into direct contact with skin or fluids that have been opened.
  • Sale Items: Items purchased during clearance sales or using gift cards are final sale and cannot be returned.
🔄 How to Start a Return
  1. Contact our support team at support.amkmart@gmail.com with your order number and the reason for the return.
  2. If your return is accepted, we will send you a Return Shipping Label, as well as instructions on how and where to send your package.
  3. Please note: Unless the item arrived damaged or defective, customers are responsible for the cost of return shipping.
🛠️ Damaged, Defective, or Wrong Items
Please inspect your order upon arrival. Contact us immediately at support.amkmart@gmail.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and send a replacement or issue a full refund at no extra cost to you.

💳 Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed automatically to your original method of payment.
  • Please remember it can take 5–10 business days for your bank or credit card company to process and post the refund.